@incollection{Neuts_1984,
    doi = {10.1007/978-3-642-69546-9_91},
    url = {https://doi.org/10.1007%2F978-3-642-69546-9_91},
    year = {1984},
    publisher = {Springer Berlin Heidelberg},
    pages = {425--425},
    author = {Marcel F. Neuts},
    title = {Matrix-Geometric Solutions to Stochastic Models},
    booktitle = {Operations Research Proceedings}
}

@incollection{Neuts_1984, doi = {10.1007/978-3-642-69546-9_91}, url = {https://doi.org/10.1007%2F978-3-642-69546-9_91}, year = {1984}, publisher = {Springer Berlin Heidelberg}, pages = {425--425}, author = {Marcel F. Neuts}, title = {Matrix-Geometric Solutions to Stochastic Models}, booktitle = {Operations Research Proceedings} }