@inproceedings{london:ambulance:96,
    Author = {Finkelstein, A. and Dowell, J.},
    BookTitle = {Software Specification and Design},
    Keywords = {administration, ambulance, designsoftware, london, servicecase, servicesformal, specificationemergency, specificationpublic, studyinquirysoftware, *file-import-11-12-08},
    Month = {March},
    Pages = {2--4},
    Title = {{A comedy of errors: the London Ambulance Service case study}},
    URL = {http://dx.doi.org/10.1109/IWSSD.1996.501141},
    Year = {1996},
    bdsk-url-1 = {http://dx.doi.org/10.1109/IWSSD.1996.501141},
    citeulike-article-id = {10107521},
    citeulike-linkout-0 = {http://dx.doi.org/10.1109/IWSSD.1996.501141},
    date-added = {2013-12-11 15:44:23 +0000},
    date-modified = {2013-12-11 15:44:23 +0000},
    posted-at = {2011-12-08 19:01:41},
    priority = {0},
    doi = {10.1109/IWSSD.1996.501141}
}

@inproceedings{london:ambulance:96, Author = {Finkelstein, A. and Dowell, J.}, BookTitle = {Software Specification and Design}, Keywords = {administration, ambulance, designsoftware, london, servicecase, servicesformal, specificationemergency, specificationpublic, studyinquirysoftware, *file-import-11-12-08}, Month = {March}, Pages = {2--4}, Title = {{A comedy of errors: the London Ambulance Service case study}}, URL = {http://dx.doi.org/10.1109/IWSSD.1996.501141}, Year = {1996}, bdsk-url-1 = {http://dx.doi.org/10.1109/IWSSD.1996.501141}, citeulike-article-id = {10107521}, citeulike-linkout-0 = {http://dx.doi.org/10.1109/IWSSD.1996.501141}, date-added = {2013-12-11 15:44:23 +0000}, date-modified = {2013-12-11 15:44:23 +0000}, posted-at = {2011-12-08 19:01:41}, priority = {0}, doi = {10.1109/IWSSD.1996.501141} }