@inproceedings{5551611,
    Author = {Wang, Kangzhou and Li, Na and Jiang, Zhibin},
    BookTitle = {Service Operations and Logistics and Informatics (SOLI), 2010 IEEE International Conference on},
    File = {Queueing system with impatient customers A review - Wang, Li, Jiang (0) (0) - a - a - o.pdf},
    Keywords = {queueing theory},
    Pages = {82-87},
    Title = {Queueing system with impatient customers: A review},
    Year = {2010},
    bdsk-url-1 = {http://dx.doi.org/10.1109/SOLI.2010.5551611},
    date-added = {2013-05-27 14:09:20 +0000},
    date-modified = {2013-05-27 14:09:32 +0000},
    doi = {10.1109/SOLI.2010.5551611}
}

@inproceedings{5551611, Author = {Wang, Kangzhou and Li, Na and Jiang, Zhibin}, BookTitle = {Service Operations and Logistics and Informatics (SOLI), 2010 IEEE International Conference on}, File = {Queueing system with impatient customers A review - Wang, Li, Jiang (0) (0) - a - a - o.pdf}, Keywords = {queueing theory}, Pages = {82-87}, Title = {Queueing system with impatient customers: A review}, Year = {2010}, bdsk-url-1 = {http://dx.doi.org/10.1109/SOLI.2010.5551611}, date-added = {2013-05-27 14:09:20 +0000}, date-modified = {2013-05-27 14:09:32 +0000}, doi = {10.1109/SOLI.2010.5551611} }